TROY — Troy Police Department are warning local residents to avoid a new utility scam circulating in the area.
According to the department’s Facebook page, “There is a group in Pakistan calling from the DP&L phone number (937)331-3900 and asking you to call back a different number (844) 470-****. The number you call back leads to an extremely official-sounding scam center. The scammers are trying to get people to pay them usually more than a $1,000 to keep from getting their electric shut off. If you receive one of these calls, do not answer or interact with the scammers.”
According to the DP&L website, this is just one of multiple scams trying to con their customers.
According to the DP&L website, common scams involve:
Callers asking customers to send a pre-paid debit card to pay their bill or to replace dangerous equipment.
Callers threatening disconnection if payment is not received immediately.
Callers targeting small businesses during peak business hours, such as restaurants at lunch time. The scammers try to catch employees off guard to gain account information, and to instill fear that power will be turned off.
Callers claiming DP&L has reviewed their account and they qualify for discounts, or they’re calling about a notice on their recent bill.
In all cases, the scammers are trying to defraud customers. They often target elderly people and small businesses that are fearful their electricity may be turned off unless they comply immediately. These scammers usually have a little bit of information about you and will try to persuade you to provide more so they can gain access to your bank accounts and/or use your credit card numbers.
Scams may use email, social media, phone calls or even door-to-door visits. Many victims received forwarded emails or text messages from well-meaning friends and family who were also victimized.
DP&L reminds customers not to provide personal information or comply with requests for payments unless they are confident with whom they are speaking. Before you do anything, hang up and call DP&L at 800-433-8500 to ask questions about anyone contacting you about your bill or claiming to be from the utility.